This Policy explains how KTrade Academy collects, uses, stores and shares personal information when you access or use the Platform.
1. Information we collect
- Account details such as name, email address, phone number and username.
- Identity and verification information where KYC is required.
- Account balances, orders, deposits, withdrawals, referrals and transaction history.
- Technical information including IP address, device, browser, session identifiers, security logs and pages visited.
- Messages and documents submitted to customer support.
2. How information is used
We use information to provide accounts and services, process transactions, secure the Platform, prevent fraud, perform KYC and AML checks, respond to support requests, maintain records, improve performance and comply with legal obligations.
3. Legal grounds
Depending on the applicable law, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests in security and fraud prevention, or your consent.
4. Sharing
Information may be shared with service providers supporting hosting, security, identity verification, communications, analytics and payments; with professional advisers; or with authorities where legally required. We do not sell personal information for money.
5. Cookies and sessions
The Platform uses essential cookies and similar technologies to maintain sessions, protect accounts, remember preferences and measure service usage. Blocking essential cookies may prevent sign-in or other functions.
6. Retention
Information is retained for as long as reasonably necessary to provide services, resolve disputes, prevent fraud and meet accounting, AML, tax and legal-record obligations. Retention periods vary according to the record and applicable law.
7. Security
We use administrative and technical safeguards designed to protect personal information. No internet service is completely secure, so users should use a strong unique password and protect their devices.
8. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Certain records may be retained where required for legal, security, accounting or AML purposes.
9. International processing
Service providers may process information in other countries. Where required, appropriate safeguards are used for international transfers.
10. Contact
Privacy requests may be submitted through the official support channel shown on the Platform. We may verify your identity before completing a request.